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HOW IT WORKS
Components
Servers

Everything starts with the Master…

…the brain that controls the local queuing system

The Bloom Master is the fundamental basis of the Bloom system, vital to control and manage local queues, and to give real-time information and access to useful statistics and historical data. It will also find, install and manage all the additional components of the system.

As the brain of the system, it…

Features

The queuing system and its components setup can be done through the Bloom Master’s backoffice. With an extremely easy approach, Bloom allows to:
  • Set services and counters

  • Determine which services each counter will manage

  • Establish a priority for each service in each counter

  • Create schedules and open hours for each service

  • Temporarily suspend services

  • Manage users and set permissions

  • Create surveys

  • Add and setup devices

  • Access statistical data

  • Call and manage tickets through QM-PAD

Players

Bloom Master is provided as a pre-built system or as an installable Windows software to install on any PC. The pre-built systems can be either an Intel NUC or an Intel Compute Stick, both plug and play.

Ideal solution for big installations or high demanding services, and to display high definition contents.

Perfect solution for small installations.

Choose your own player, we will provide the software.

Dashboard and Statistics

Bloom gives real-time and useful statistics, allowing professionals to monitor their business. The system generates metrics and reports to enable managers to optimize resources, get to know their customers and have insightful business awareness.

Dashboard

In the dashboard it is possible to check real-time information in dynamic charts, last notifications,
how many tickets are in each stage, the status of users and devices, and more.

Statistics

Bloom gives daily and between date ranges statistics about the queuing process and its performance through charts and tables, possible to export to a file.
  • Verify waiting and service times and number of tickets in each stage

  • See the number of customers served by each user

  • Check answers to surveys and customer satisfaction levels

  • Set and track key performance indicators

Manage Tickets

QM-PAD is an application for counters designed to call and manage tickets in the assigned queues, and it is already included in the system.

Since it is a web-based application, QM-PAD can run in the existing counter’s PC or in any device (tablet or smartphone) that has a web browser.
  • Call, recall, transfer, pause and cancel a ticket

  • Select and call a specific ticket in line

  • Real-time information about waiting tickets for each service

  • Send a message to the displays in real-time

Display Contents

Connecting a Bloom Master player to a screen, it is possible to manage its displayed contents with a high-level of customization options.
  • Queue Management module

  • Multimedia module

  • Logo

  • Date

  • Clock

  • Ticker

Integrations

Bloom Connectors

With Bloom Connectors it becomes possible an easy integration with external applications for an improved functionality. This will allow to add value to the system managed by Bloom Master and will take the customer service to another level.
SMS INTEGRATION

It is possible to use the Bloom SMS Connector to send targeted text messages to customers about queue status and with products and services information, for example.

EMAIL INTEGRATION

Bloom Email Connector uses an email service provider and a previously created account to notify customers and staff about the queue status and scheduled appointments.

ACTIVE DIRECTORY

The Active Directory Connector is also available to validate users in Bloom. When the login credentials are submitted, the user will be updated in the local database and will have permission to access the system.

Digital Signage Integration

Using any digital signage system while organizing the customer flow with Bloom is also possible, since Bloom’s queue management module is easy to integrate with another digital signage system.

Summarizing

Bloom is a queue management system based on the last tendencies of technology and markets’ needs. Locally, the system is managed with a Master that controls all the additional components connected to the same local network.

BLOOM COMPONENTS