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Bloom is an advanced customer flow management system…

…that keeps customers informed about the queue process, assuring that their priority in line is being respected. This system also allows professionals to collect all the information they need to manage effectively their service and resources.

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Customer Flow

Let’s explore this further

1 How will customers register in the system?

Before arriving at the site, customers do not know how many people will be in line and, when they arrive, they may not know which service would best suit their needs. Using Bloom, customers can take their turn sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, taking a turn is also a simple and straightforward process.

RELATED PRODUCTS

BLOOM VIRTUAL TICKET

Customers can take a virtual ticket before arriving at the site.


BLOOM APPOINTMENTS

Customers can schedule their own appointments.


BLOOM CONCIERGE

A concierge can approach customers and help them enter the queuing process.


TICKET KIOSKS

Self-service kiosks for customers that arrive at the site and want to take their turn in the queue.

2 What can customers do while they wait?

While waiting for their turn, customers often get bored and even frustrated. They do not want to waste time in line when they could be doing something else. Using Bloom, the waiting conditions can be improved by placing screens showing dynamic content, and notifying customers when it is their turn. The impact of the waiting time is reduced, since customers can use their time as they wish.

RELATED PRODUCTS

MAIN DISPLAYS

Displays on-site can broadcast multimedia contents promoting products or services and keeping customers entertained.


SECONDARY DISPLAYS

A display in each counter can indicate which ticket or customer was called to be served on that counter.


BLOOM VIRTUAL TICKET

Customers will be continuously updated about the queue status.


BLOOM EXTENDER

Displays multimedia contents and surveys on tablets located on-site.

3 How will customers know when it is their turn?

When customers’ turn comes, they need to be notified immediately. For that, appropriate notification systems are required. Using Bloom, it is possible to highlight the name or ticket of the customer in screens displayed on-site along with a sound signal or even voice calling. It can also notify customers through SMS or mobile notifications.

RELATED PRODUCTS

MAIN DISPLAYS

When the next ticket is called, it is highlighted in the displays on-site, and it can be reinforced by a sound signal or voice calling.


SECONDARY DISPLAYS

The secondary displays will highlight the called ticket in the correspondent counter which the customer must go to.


BLOOM EXTENDER

Displays the counter number and the last called ticket, and can also show multimedia contents or messages while customers are served.


BLOOM VIRTUAL TICKET

Customers will receive a notification when their turn is near and when they are called.

How can customers give feedback?

Lack of awareness of business performance and service quality is a common situation. 80% of companies say they deliver superior service, but only 8% of people think these same companies deliver superior customer service. With Bloom, feedback from customers can be collected through surveys available on-site.

RELATED PRODUCTS

BLOOM EXTENDER

Displays a survey and a thank you message after serving the customer.


BLOOM VIRTUAL TICKET

Customers can also rate the service through a mobile application.

Let’s see what happens at the backstage

Bloom was designed to be intuitive and easy to use, allowing a perfect interaction between user and software.

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As a web-based system, it allows the user to access and setup the system through any device with a web-browser, connected to the same network.
  • Beautifully designed with an intuitive interface

  • Responsive and multiplatform compatible

  • Quick and easy system setup

  • Real-time information and notifications

System Setup

Setting up the system accordingly to the business needs is a simple and intuitive process with Bloom.

It also allows an easy way to install local components: with a simple click, all components are detected and can be added to the system.

Dashboard and Statistics

Bloom gives real-time and useful statistics, allowing professionals to monitor their business. The system generates metrics and reports to enable managers to optimize resources, get to know their customers and have insightful business awareness.

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Flexible and Scalable

Bloom is a highly flexible and scalable system that can be customized completely for each business and activity specific needs, right now and as they evolve. Its architecture will let adding new services and devices, implement changes, and quickly adapt to the ever-present.

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And more…

…with Bloom Enterprise Server – the solution for large networks

This system allows to remotely and centrally manage an entire network of Bloom queuing systems, while providing in-depth business data through statistics.

It helps managers to make informed executive decisions on how to improve their business, their customers’ experience and, consequently, their customers’ loyalty.

HOW BLOOM WORKS