ABOUT BLOOM
COMPONENTS
APPOINTMENTS
DATA & STATISTICS

High performance services require integrated solutions

Bloom’s queue management system has components with unique purposes and functionalities within the customer flow, providing tools to enhance the customer engagement and the information management. The components are great individually but when they work together, it’s when the real magic happens.

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Adaptable to every industry

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Plug & Play devices

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Modular and scalable system

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Easy web-based configuration interface

Bloom Appointments

With Bloom Appointments customers can prebook an appointment by themselves, on-site, or on your website, at a time that suits them best.

This application gives a precise idea of how many customers are expected. You can manage your staff and resources more efficiently, guaranteeing to keep appointments on time.

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Bloom Virtual Ticket

Bloom Virtual Ticket allows customers to remotely queue for their turn, while continuing with their day to day life.

This means waiting times will have less impact in customer experience by allowing them to be more autonomous and occupy their time as they find more convenient.

Through the application, customers can:

Check the waiting conditions in real-time before generating a ticket
Search by site or service, based on their geographic position
Receive in-app notifications
Cancel a ticket at any time

Ticket Dispensers

Self-service paper ticket dispensing kiosks, with customizable contents and unlimited number of services.

You can choose from different models for specific applications.

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Fully-customizable contents

Top quality anti-vandal hardware

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Compatible with standard thermal paper rolls

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TOUCH 10’’ / 15’

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COMPACT 10’’

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WALLMOUNT 15’’

Tablet Kiosk

A simple and paperless solution for tickets generation.

Bloom Tablet Kiosk is an interactive and adaptable Android application that conveniently suits the organisation’s needs.

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ANDROID APPLICATION

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PAPERLESS

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Waiting area displays

Inform, entertain, and advertise to your customers, turning their waiting time into a pleasant experience.

Display multimedia content while keeping customers informed about the queue status.

Bloom can be easily integrated with your current digital signage system.

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Counter displays

Counter displays can be used to identify the respective counter or the last called ticket, so when customers are called they will know exactly where they need to go.

LED displays

The LED displays will highlight the last called ticket. It is a PoE device.

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Bloom Concierge

Add a personal touch to the customer service by habilitating staff users to approach customers and help them through the service flow.

This application can serve different scenarios, from saving customers’ time to optimize services on the busiest times of the day.

Bloom Extender

Bloom Extender is a powerful tool to measure the customer satisfaction across different touchpoints.

It supports systematic service improvement by providing managers with service satisfaction score or specific feedback gathered by customized surveys.

Transform data into performance

Every action taken within a Bloom component is turned into valuable data, allowing service managers to access real-time information and historical statistics regarding the service performance.

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