Commitment to your customer flow evolution

Bloom works as a true brain for your service management, gathering data from all customer and staff interactions so you can easily measure the service performance.

About Bloom
Components
Appointments
Data & Statistics

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Real-time service monitoring

Inside Bloom’s backoffice you will find a complete set of data to proactively deal with affluence variations. Check the need to open or close service branches, have an overview of the service status, the active staff users and devices.

KEY FEATURES

• Tickets status

• Generated tickets

• User and devices status

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Forecasting service demand

Interactive charts display historical statistics and its variation over time, increasing the predictability of the number of visitors for an optimized resources management and consequently a better service quality.

KEY FEATURES

 Service time variation
Waiting time variation
Ticket transfers flow

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Performance assessment

With Bloom, you can compare the performance between services, users, and even between different locations if you have multiple sites connected to our central server.

KEY FEATURES

Service and users performance

Automatic reports sent by email

Export data for further analysis

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Customer feedback analysis

The system gets and processes all information filled in by customers or staff members during or after the service, displaying satisfaction ratings, specific service feedback, demographic data or anything you want through customized surveys. A feature shaped for a customer-centric organisation.

Unlock your customer experience evolution

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