TYPES OF INFORMATION WE COLLECT
In order to manage the communication with our partners and other companies interested in our products, we collect and retain personal information of the company representatives and employees as name, emails, and phone numbers.
We collect this information through our communication channels and marketing activities, namely: website contact forms, support centre registration system, partner application forms, and during exhibitions. All information is given freely with an implicit or explicit consent of both parties.
Our website (www.q-better.com) and our support centre platform (kb.q-better.com) utilizes technologies such cookies and Google Analytics which register the visitor experience, collecting non-personally-identifying information allowing us to improve our website performance.
The visitors always have the choice to deactivate these resources through their web browser, and can also opt-out of Google Analytics on this website (https://tools.google.com/dlpage/gaoptout).Therefore we recommend vividly to keep this resources active for an enhanced experience.
All information collected by our software products through features as forms and surveys or subscriptions belongs to the clients (buyer of a software licence) and they have the full responsibility for complying with the GDPR rules and its protection.
HOW WE USE THE INFORMATION WE COLLECT
The information regarding our commercial relations is used for communication purposes, technical support, and internal marketing analysis with the goal to improve the relationship with our partners and adapt our products and solutions to their needs.
We only keep the information of professionals who have active commercial interactions with Q-Better, have technical assistance needs, or have opted-in to receive our email marketing communication as newsletters, events announcements, institutional communication and product promotions.
The history of the technical assistance dialogues regarding our Support Centre – Help Desk – is recorded for troubleshooting and for better diagnosis of technical issues.
We work hard to protect our partners’ data from unauthorized access, disclosure or destruction. We are constantly reviewing our information collection and processing practices to ensure its safety, restricting the access to authorized employees only.
INFORMATION WE SHARE
Our business model consists of a network of resellers, distributors and importers partners which promote, sell, and support our products and solutions. Often, companies and organisations interested in buying one of our solutions reach us directly through our channels (website, phone, commercial team, or events), we may share their contacts with the most suited member of our partner’s network, always with a previous consent of the company representative.
Every Q-Better’s partner has agreed to our non-disclosure terms and it is accountable for shared data security.
We may share personal information with organisations or individuals to meet the request of a legal process or enforceable governmental request.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
At any time, you have the right to access, update, or delete your personal data retained in our servers, unless it is related to a lawful or a fiscal document. You can edit your data contacting our customer service at +351 253 202 085 or contact us via email: firstname.lastname@example.org.
Written inquiries can be sent to:
Rua Dr. Manuel José de Oliveira Machado, 37
4700-058 Braga, Portugal